Sending a welcome email when people purchase your quiz
Create a great first impression by sending a welcome email to new users when they buy your quiz.
With FlexiQuiz you can sell a quiz that you make and send a custom welcome email. The email can be personalized to include essential information such as limits, a link to retake the quiz, instructions and next steps.
In this article, you will learn about managing welcome emails when users buy your quiz.
How it works
To start, you need to craft a welcome email. You can customize the email in any language with personal messages and important information.
The FlexiQuiz system will automatically send the welcome email once a user completes payment through Stripe.
We will send emails to the user's email address, which they provide on the Stripe payment page.
All emails are from admin@flexiquiz.com. However, if you have an Enterprise or Enterprise+ plan, you can send the welcome email from your own email address (instead of FlexiQuiz) using our SMTP integration feature.
How to set up and customize a welcome email
- Begin by making a quiz that you want to sell.
- Then, from the Configure screen, select Sell on the left-hand menu.
- Next, create a landing page to promote the quiz you want to sell. And connect your Stripe account.
- To add a welcome email, scroll down the page and tick Send welcome email. The default subject line and email message will appear.
- You can now customize the subject line and email message. The text in square brackets is dynamic, so our FlexiQuiz systems will automatically populate this data when the email is sent.
- When you are ready to sell your online quiz, go to the Publish screen and open your quiz. Then, tick Quiz Link and share the URL with your audience.
FAQs
Can I send a welcome email if users purchase a group of quizzes?
Yes, you can send a welcome email when users purchase a course of a group of quizzes.
Can I resend a welcome email?
It is currently not possible to resend a welcome email on the sell quiz feature.
However, if a user does not submit the test after a set number of days, you can send a friendly reminder to take the quiz. Learn more about quiz reminders.
What are the benefits of sending a welcome email?
There are a few benefits for sending a welcome email, including:- First impression: A welcome email sets the tone for your relationship with the user. It's a great opportunity to make a positive first impression and show that you value their engagement.
- Confirmation and information: It confirms to the user that their action (buying your quiz) was successful and allows you to share important information like access details, what to expect and next steps.
- Relationship building: Building relationships with your audience is crucial for customer retention and loyalty. A warm welcome sets the tone for future engagements.
Can I switch off welcome emails?
Welcome emails are an optional feature. You can switch the emails on and off by ticking and unticking the Send welcome email box.
Can I send a welcome email if users do not purchase the quiz using Stripe integration?
Yes, you can send a welcome email when a Respondent portal is set-up for a user. Learn more about sending welcome emails to Respondents.
Relevant help guides:
How to set the maximum number of times people can access your quiz
How to add a sell page to a single quiz
How to sell a group of quizzes or a course
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