Changing the details for the main FlexiQuiz account Admin

The main Administrator (also known as Admin) is the person whose responsible for the FlexiQuiz account, so it’s important that we have the correct details.

In this guide, we will show you how to change the username that must be your email address. To log in to your FlexiQuiz account, you need your username and password.

How to update the account email address for your FlexiQuiz account

For these steps, we assume that you are currently the main account Admin.

1. Log in to your FlexiQuiz account and click Settings from the top menu.
2. From your account settings screen, go to the User settings section and click Update username.

3. Type the new username in the box.

4. Click Update. A message will appear if there is an issue, such as the email already being linked to a FlexiQuiz account.

Your updated username will now appear on your settings screen. We will also email the original email address to ensure they are aware of the change.

Next time you log in, use the new username.

If the main Admin has already left your company, contact us to see whether we can grant you access after completing our security checks.

Updating your billing details

Follow these steps to update the payment details we have on file for any FlexiQuiz subscription payments.

1. Choose Settings from the top menu.
2. Scroll down the page to Billing and Subscriptions. If Stripe processes your payment, the last 4 digits of the card used for payments will appear.
3. Click Manage to update your card details, and a pop-up will appear to confirm the current card.

4. In the pop-up, click Edit to continue to the Stripe payment page.
5. Now enter and save your new card details.
6. After you enter your new payment details, click Save.

Once we have the new card details, we will use them for future payments for your FlexiQuiz subscription.

Changing the name that shows on your FlexiQuiz emails

If you’re sending any notifications, we add the name of the relevant Admin or Trainer to the bottom of the email.

1. Once you have logged into your FlexiQuiz account, select Settings from the top menu.
2. Then locate the fields labeled First name and Last name.
3. Add the name or email address that you want to appear on the emails.

Explore the types of emails you can send from your FlexiQuiz account.

Frequently asked questions

Why does a pop-up appear that says the username is already in use?

If a pop-up appears saying the username is already in use, the email address is already linked to a different FlexiQuiz user. It may be the current account or a different account.

If you are unsure which account the email is linked to, you can check by logging in. If you can’t remember the password for the account, you can click ‘forgot password’ to update it.

I am leaving the organization and so can I pass the FlexiQuiz account to my colleague?

While we are sorry to see you go, it’s easy to pass your FlexiQuiz account to someone else in your company or school so that they can continue delivering great quizzes.

Please make sure they are aware of our current Terms and Privacy Policy.

The main Admin left the organization, so can we transfer the account to another employee?

If they have or have ever had a paid plan, we can help you to securely transfer the account.

If you have an existing Premium or Enterprise plan with additional Admins or Trainers, they can log in and update the details from their Users screen.

However, if there are no additional Admins or Trainers linked to the account, please contact us and we will check if it is possible to change the username.

Relevant help guides:

Type of user accounts

How to protect your account with two-factor authentication

Managing your FlexiQuiz account settings

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