Suspending user accounts
Suspending a user account will temporarily block the user from accessing their quizzes and data.
You can still access their data from your Admin or Trainer reports, but the user cannot access their FlexiQuiz account. You can suspend and unsuspend user accounts at any time.
If you downgrade your FlexiQuiz plan, the system automatically suspends any users that exceed the limits linked to your new plan. You can unsuspend the users when you upgrade again.
How to suspend and unsuspend users
Admins and Trainers with permissions can suspend and unsuspend user accounts.
You can manage Respondent, Trainer and Admin access from your User screen. The User screen lists everyone linked to your FlexiQuiz account and allows you to manage their profile, results, and quiz access.
Managing multiple users simultaneously
- Go to your User screen and tick the box next to every user you want to suspend or unsuspend.
- Now, press the suspend icon at the top of your table.
Managing a single-user account
- From your user dashboard, click on the relevant user to open their profile page.
- Scroll down to Suspended and tick the box.
- To unsuspend the account, untick the Suspend box.
- Scroll down to the bottom of the page and press the blue Save button to update user account access.
Frequently asked questions
How can I check the status of user account access?
You can check the status of all your users linked to your account from your user dashboard. You will see a suspend icon next to the username if their account access is blocked.
What do users see when their account is suspended?
If users attempt to log in, they will see a message to say their account is suspended.
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