FlexiQuiz - Learning Path: Box Office Quiz

1. When will Credit Card appear as an option for refunding a customer’s order?

It will only appear when the order was originally paid by credit card.

When you get to the refund payment selection screen, it will always be there.

It will only appear if the patron's payment information was saved for future use.

2. When doing an exchange of tickets, there is a difference in price. The old tickets are $30 and the new tickets are $25. Which of the following is not an option for handling the $5.00 difference?

Convert the $5 difference into a Donation

Refund the customer the $5 difference.

Use Force Equal Exchange to make the new tickets $30, making the exchange equal.

Issue the $5 credit back to the customer on a gift certificate (or gift card).

Use Force Equal Exchange to make the old tickets $25 and refund the $5 credit to the customer.

3. Which of the following is not a way that patrons can purchase tickets?

(Note: this question is asking about what's possible with PatronManager. The options below might not match with your organization's practices.)

Online through the Public Ticket Site

Through you, via the PatronManager Box Office

All of these are ways patrons can purchase tickets.

Save and Continue

Answered 0 of 6 (0%)