Does your company have a centralized database with all your products, customers, suppliers, and contracts stored and managed in a single platform?
Do you have a digital product catalog (including search, pricing options, special offers, and calculations with automatic and instant discount policies)?
Is the booking process automated, i.e. is sending inquiries to suppliers, quotes, and itineraries to customers done automatically?
Do your customers get the best possible service (fast responses, online communication, personalized offers with beautiful and automatically generated itineraries)?
Do you have a website where you showcase your offers for travellers or travel agents and where they can check all the details, amend or cancel reservations, view payment history, etc.?
Are the operational processes in your company automated (i.e. ordering and tracking inventory, assigning drivers and guides, creating rooming, verifying supplier invoices, tracking online and offline payments, etc.)?
Do you have a tool that allows you to collect and use internal insights from sales, products, suppliers, and customers to make business decisions?
Do you nurture your existing clients, having a centralized overview of the customers base for better targeting?
Is the data from different sources (such as HotelBeds, HotelsPro, RoomsXML) integrated with your company's website?
Would you say that digital transformation is the way to move forward if a company wants to keep up with travel trends?