1. Ms. Winston is receiving this letter because
2. Paul did not see her service order because
3. Other factors that affected service quality included
4. Paul's solution to the issue includes
5. The complimentary services include
6. Paul wants Ms. Winston to know that
Dear Mr. Cordero,
I [7] your response, and even more your managing of the matter. I have heard from many people and online sources that CableNet is [8], so truthfully this was the reason for choosing your service. So after your email, I’m truly convinced they’re nothing but true.
[9] about why this problem may have happened, I know that new employees often confuse the details of their job, which is [10], especially if their boss had gone away on vacation. So, no excuses required, but thank you.
Lastly, I will be available the following week to meet with [11] that will be coming over to service my place, so please inform him or her to contact me at anytime.
Many thanks,
Ms. Winston.
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