FlexiQuiz - Admin Certification Module 15 Quiz: Specific Recommended Reports

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1. It feels like you've been getting a lot of refunds for one of your upcoming shows. What report can you run to check when refunds have been happening and who has been asking for refunds?

Run the Sales Summary report back to when you started noticing refunds.

Run the "Contacts with Ticket Order and Ticket Order Item" report type and filter for the Event Instance or Ticketable Event in question.

Run the "Event Summary: Refunds/Exchanges" report and filter for that Event Instance or Ticketable Event.

Run a CRM Snapshot for "patrons who have refunded", narrowing down to this Ticketable Event and making sure to turn on the Account roll-up.

Run the Event Summary or Performance Report for the show in question.

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